Frequently Asked Questions

Yes. Even if Carolina Outdoor Lighting did not install your existing outdoor lighting system, we have a full service team to assist with repairs on existing systems that are not ours.

On average, a brand new low-voltage lighting system can cost anywhere from $2,000 to $5,000+. The range depends on the scope of the project and number of lights. Some houses require more lights than others to adequately light them. Backyards can be subjective depending on a customer’s lighting preferences. This is where the free evening demonstration we offer can be very helpful to determine the right design for you.

Carolina Outdoor Lighting Professionals offers a lifetime warranty on transformers.  Manufacturer’s lifetime structural warranty on fixtures. Bulb warranties are as listed on the invoice, but can range from 3 years to Lifetime Warranty, depending on the type of bulb.

Our most common 2700K bulbs come with a lifetime warranty. 1 Year Service warranty from the original date of installation is included.

After one year, a service fee is charged to dispatch a technician to perform any system maintenance.

“Acts of God”, lightning, storm damage, as well as external system damage from vandalism, landscapers, automobiles, etc., are not covered.

We offer a lifetime warranty on transformers.  Manufacturer’s lifetime structural warranty on fixtures. Bulb warranties are as listed on invoice, but can range from 3 years to Lifetime Warranty, depending on the type of bulb.

1 Year Service warranty from the original date of installation is included. After one year, a service fee is charged to dispatch a technician to perform any system maintenance.

“Acts of God”, lightning, storm damage, as well as external system damage from vandalism, landscapers, automobiles, etc., are not covered.

No, unfortunately we do not install any temporary Christmas lights. We do have the ability to install some permanent holiday lighting on a case-by-case basis, but this does not include permanent track, holiday, or trim lighting.

If you have something in mind, give us a call  (919) 523-0561, and we might be able to help or try to point you in the right direction!

The first thing to do is get power restored. You can check the outlet with an outlet tester or by using a cellphone charger to see if the outlet charges your phone. Once power is restored, assuming the timer retained its programming or the lights are on a photocell, the lights should come back on that night!

The first thing to do is check power to your high-voltage outlet. An outlet can be tripped, and there still be a display on our digital timer since it has battery backup. An outlet can also be tripped, and there may be no breakers tripped.

The easiest way to test power to an outlet is to take a cell phone charger to the outlet the transformer is plugged into, plug it in, and see if it charges your phone.

If it doesn’t charge the phone, the first thing to do is to try to restore power to the outlet, often by finding the GFCI outlet with a test/reset button. This is often located in your garage.

If there is power to the outlet and the lights still aren’t coming on, please call  (919) 523-0561 us for further troubleshooting or to schedule service.

This typically occurs when the timer programming gets interrupted due to loss of high-voltage power, resulting in the backup batteries failing. Once the backup batteries fail, the timer programming can get out of sync and cause the lights to come on at improper hours.

There are YouTube tutorials on how to reprogram our most common timers, Intermatic DT200LT and Intermatic DT620, or you can call us  (919) 523-0561, and we can walk you through programming over the phone.

We install low voltage uplighting on homes, trees, commercial buildings, and other structures. We install pathway lighting, patio lighting, hardscape lighting, low voltage bistro lighting, deck lighting, and more.

See our galleries for more examples or call us  (919) 523-0561 if you have something in mind!

We can add new outdoor lighting to an existing lighting system. Sometimes this requires us to size up the low-voltage transformer for increased capacity, but not always. We can assist with evaluating how much more lighting you can add and recommend any necessary upgrades to ensure the system runs smoothly.

Yes, most of our outdoor lighting systems turn on and off automatically either via a photocell light sensor or digital timer. You can also have manual control with programming through the use of smart plugs or modules if desired.

Typically, LED bulbs last between 3-5 years. It is not out of the ordinary for a random bulb to fail within a couple of years, but some LED bulbs will burn for 7-8+ years with no issues. This is where having lifetime warranties on the bulbs is a huge value add.

We can upgrade older Halogen bulb-based low-voltage lighting systems to LED bulbs.

We do not service high-voltage outdoor lighting, but we have electricians we can recommend

Low-voltage outdoor lighting should not increase your energy bill by more than $2.00 to $5.00 per month.

Landscape lighting can require regular maintenance. The most common maintenance required is changing bulbs when they dim or go out. Keeping bushes regularly pruned so they don’t block the lighting on the house is important to maintain the original look achieved on the house.

Downlighting, or lights mounted up in trees shining down on an area, can use regular maintenance to make sure the mounting hardware doesn’t get absorbed into the tree as it grows.

In both commercial and residential areas where landscapers operate, sometimes lights can get knocked out of aim or become crooked, so keeping an eye on these areas and re-aiming and leveling lights is helpful to keep everything looking perfect.

2700K is the most common color temperature for residential uplighting. To us, it is the most elegant and inviting look on residential properties, and even in many commercial cases.

In some residential cases, 3000K may be preferred.

In some commercial cases and for more functional lighting (sport courts, for example), higher kelvin values such as 4000-6000K can be utilized to sufficiently light a space.

We serve the entire Triangle, including Wake, Johnston, Durham, Chatham, and Orange County including, Raleigh, Apex, Cary, Chapel Hill, Clayton,  Durham,   Fuquay Varina, Hillsborough, Holly Springs,  Knightdale, Morrisville, Pittsboro, Rolesville, Sanford,  Wake Forest , Zebulon, and Youngsville,

. We also work in Moore, Lee, Harnett, Cumberland, Granville, Vance, and Warren County.

If your county is not on this list, please do not hesitate to call  (919) 523-0561 and ask, and we may be able to assist!